Boost your confidence and resilience in the workplace, and emotional intelligence, with this practical short course.

Learn how to harness your inner strength and use it to develop greater confidence and self-belief; and identify limiting factors and how to overcome them.

Master the techniques to communicate confidently with colleagues, understand how to assess your personal levels of emotional intelligence, and learn how to cope with stressful workplace situations.

This course is designed for professionals of all levels, looking to build greater self confidence and self-belief.

Building Resilience and Confidence
£99 +VAT

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Study Options and Start Dates

This course is delivered virtually over a four-hour morning or afternoon session. It is also available as a tailored, in-house corporate training course.

Upcoming course dates:
28th January 2027 – Afternoon session
2nd March 2027 – Morning session

What’s Included:

A four-hour online course conducted by our expert trainer

Online access to supporting course material

A Certificate of Completion

What’s Involved:

Essential Skills

This course involves a series of presentations, discussions, questionnaires and breakout experiential sessions, where you will learn the following:

  • What contributes to confidence and resilience
  • How to assess personal levels of emotional intelligence and areas for improvement
  • Understand a strength-based approach to boosting confidence in key areas
  • Confident communication – listening effectively/conveying needs and requirements assertively
  • Effective approaches to conflict management and coping with difficult people
  • Coping with stressful situations and recovery when things don’t go to plan

At the end of the course, you will receive your own Certificate of Completion.

This course costs £99 + VAT.

Sign up to buy three Essential Skills courses and get one free.

There are no former entry requirements for joining this course.

Your Trainer: Jack Roberts

Jack Roberts worked within organisations for more than 35 years, in operational, management, consultancy and training roles. He also has an MSc in Counselling and Psychotherapy. He is able to blend the softer, essential skills of working with people, with an understanding of the practical requirements of running a business or organisation. This isn’t theoretical knowledge, it is the hard-edged reality of working with difficult people, for example, or when managing conflict. To be able to work successfully with people, needs a good understanding of them.

Jack Roberts