Approach difficult conversations with confidence and communicate concerns constructively, with this short course.

Designed for managers, team leaders and professionals in mind, this course will teach you to approach difficult conversations with clarity, self confidence and control.

Learn why difficult conversations go wrong and how to prepare for the desired outcome. Understand the importance of active listening, empathy, how to disagree agreeably, and keeping conversations constructive, when emotions run high.

By the end of the course, you will have the techniques to convert a difficult conversation from a challenging scenario, into a positive outcome for all.

Managing Difficult Conversations
£99 +VAT

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Study Options and Start Dates

This course is delivered virtually over a four-hour morning or afternoon session. It is also available as a tailored, in-house corporate training course.

Upcoming course dates:
25th November 2026 – Afternoon session
11th March 2027 – Afternoon session

What’s Included:

A four-hour online course conducted by our expert trainer

Online access to supporting course material

A Certificate of Completion

What’s Involved:

Essential Skills

During this short course, you will cover the following:

  • Prepare and approach difficult conversations with greater confidence, clarity and control
  • Understand why difficult conversations go wrong and how to prepare for the desired outcome
  • Learn techniques for raising concerns, giving feedback and addressing problems
  • Keeping conversations constructive when emotions run high

At the end of the course, you will receive your own Certificate of Completion.

This course costs £99 + VAT.

Sign up to buy three Essential Skills courses and get one free.

There are no former entry requirements for joining this course.

Your Trainer: Tejas Kotecha

Tejas Kotecha is a communication skills consultant and trainer who worked for 20 years at Sky News and Sky Sports. As a producer he learned the power of communication working alongside presenters, reporters and newsroom editors.

His workshops are fun and memorable. His practical “Socratic” teaching style allows groups to discuss openly, challenge, and make instant improvements.

His favourite phrase is: “Communicate beautifully. Watch the doors open in front of you.”

Tejas Kotecha