Discover the principles behind problem-solving, learn to identify solutions and then make robust judgements in the workplace, with this practical short course.

Understand how different situations require different approaches to problem solving; and the importance of having a range of techniques and approaches at your disposal.

You will learn the Critical Success Factors to help influence and determine a decision, data analysis, visualisation techniques, and much more.

By the end of the course, you will have the problem-solving skills to contribute effectively to a range of organisational scenarios.

Problem Solving and Decision Making
£99 +VAT

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Study Options and Start Dates

This course is delivered virtually over a four-hour morning or afternoon session. It is also available as a tailored, in-house corporate training course.

Upcoming course dates:
21st October 2026 – Afternoon session
4th February 2027 – Morning session

What’s Included:

A four-hour online course conducted by our expert trainer

Online access to supporting course material

A Certificate of Completion

What’s Involved:

Course Topics

The course involves presentations, discussions and breakout workshop sessions. Topics include:

Ways to identify cause, effect, correlation and contribution
How to identify Critical Success Factors which may influence and determine a decision
When to use data, intuition or experience
Data analysis and visualisation techniques
Softer analytical techniques to understand underlying feelings in a situation, such as bias or emotional preferences
Decision-making techniques including matrices and ranked scoring tables
How to justify a decision and obtain buy-in, while accounting for multiple stakeholder perspectives

At the end of the course, you will receive your own Certificate of Completion.

Entry Requirements

There are no former entry requirements for joining this course.

Your Trainer: Jack Roberts

Jack Roberts worked within organisations for more than 35 years, in operational, management, consultancy and training roles. He also has an MSc in Counselling and Psychotherapy. He is able to blend the softer, essential skills of working with people, with an understanding of the practical requirements of running a business or organisation. This isn’t theoretical knowledge, it is the hard-edged reality of working with difficult people, for example, or when managing a conflict. To be able to work successfully with people, needs an understanding of them.

Problem Solving and Decision Making