HR Support Apprenticeship

The HR Support Apprenticeship enables participants to take ownership of and deliver a wide range of HR procedures in line with organisational policy and current legislation. Apprentices will learn how to handle day-to-day queries, provide advice on HR issues and manage HR processes. The programme also develops a strong understanding of HR legislation, as well as the systems, tools and processes used within organisations

The HR Support Apprenticeship is a Level 3 programme designed for those working in either a medium to large organisation as part of the HR function, or HR Managers working in a small organisation.

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What’s Included

Programmes tailored to your organisation

Free practical short courses

Personalised support

Dedicated mentor

Study Options and Start Dates

Our apprenticeships are taught via live online workshops, supported by a one-to-one monthly trainer meeting with our subject experts. We have flexible start dates throughout the year. Get in touch with our team to find out more.

What’s Involved

Structure & Delivery

Our apprenticeships are delivered through a blend of virtual and face to face sessions, led by subject specialists. Our flexible delivery mode and small cohort sizes enable us to tailor apprenticeship programmes to your unique requirements.

The programme covers a range of core areas in HR, including:

Personal Development & Time Management
Business Understanding
HR Functions
HR Legislation & Policy
HR Systems & Processes and Managing HR Information
Ethical Behaviours, Tenacity and Resilience
Recruitment, Selection and Onboarding
Communication & Interpersonal Communication
Problem Solving, Process Improvement and Decision Making
Service Delivery
Teamwork

As part of our Level 3 HR Support Apprenticeship, apprentices will also study the CIPD Foundation Certificate in People Practice, adding recognised professional learning to workplace experience and giving your apprentice a solid foundation in HR.

Entry Requirements

For apprentices aged 16-18, achieving Functional Skills qualifications in Maths and English is mandatory, unless already obtained the equivalent GCSE at grade 4/C or above.

For apprentices aged 19 and over, undertaking Functional Skills is optional but must be agreed with the employer.

Details of the Programme

Upon completion of the apprenticeship, HR Support Apprentices will gain the following knowledge and skills, and will be able to exhibit the following behaviours:

Knowledge:

HR Legislation and Policy – Understand HR legislation and the HR policy framework of your organisation, as well as where to find expert advice.

HR Function – Knowledge of the role and focus of HR within the organisation; its business plan / priorities and how these apply to your role.

HR Systems and Processes – Understand the systems, tools and processes used in the role, together with the standards to be met, including the core HR systems used by your organisation.

Skills:

Service Delivery – Deliver excellent customer service on a range of HR queries and requirements, providing solutions, advice, and support, primarily to managers.

Communication – Build trust and sound relationships with customers, and handle conflict and sensitive HR situations professionally and confidentially.

Problem Solving – Use sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions.

Behaviours:

Honesty & Integrity – Show integrity and trustworthiness by doing the right thing.

Flexibility – Adapt positively to changing work priorities and patterns when new tasks need to be done or requirements change.

Resilience – Display energy and enthusiasm, dealing positively with setbacks when they occur.

Career Progression

The HR Support Apprenticeship with Oxford Professional Education will open a world of opportunity to progress further within the field of Human Resources. The apprenticeship could support career progression towards the following roles: